Your frequently asked questions.

Delivery takes 5 to 8 business days, with tracking. You can follow your parcel with the tracking number sent by email, or in the “Track my order” tab.

If the parcel doesn't fit in your mailbox or can't be delivered, the carrier will usually leave it at your nearest post office and let you know. Just collect it with the notice or your tracking number.

If your order hasn't shipped yet, contact us as soon as possible at: contact@italiancharms.fr so we can correct it. However, if you've already received the shipping confirmation email, unfortunately the address can no longer be changed.

Our bracelets and charms are made of stainless steel, which isn't bothered by water. To keep them shiny, though, we recommend avoiding salt water, chemicals, creams and perfume. If you wear them at the beach or in the shower, rinse them in clean water and dry them well afterwards.

Our bracelets are fully adjustable and fit every wrist size. Just add or remove links to get the perfect length.

Here's a handy guide:

• 
  Slim wrist (14–15 cm) → 15 to 16 links
  
• 
  Standard wrist (16–17 cm) → 17 to 18 links
  
• 
  Wide wrist (18–19 cm) → 19 to 20 links
  

Each charm takes the place of one link: with 17 or 18 charms, your bracelet is complete.

If you already have a compatible bracelet, you can order charms only. Otherwise, add a bracelet to your order. Good to know: from 10 charms in your cart, the bracelet is automatically free, no code needed.

The adjustment tool isn't required, but it's highly recommended. Adjusting the links can be tricky without it, especially for beginners. It saves time and stops you damaging your bracelet while assembling it.

Our charms and bracelets are made of water-resistant stainless steel. If a charm tarnishes within 6 months of purchase, write to us with a photo: we'll replace it.

Yes, our online shop is fully protected.

We use an HTTPS server with an SSL certificate, which you can spot by the little padlock to the left of the site address.

While some sites only secure payments, we protect all your data: personal information, logins and transfers. Nothing can be intercepted or compromised by malware.

So you can shop with complete peace of mind.

We accept Visa, Mastercard, Apple Pay, and PayPal (pay in 4 interest-free).

We offer a satisfied or refunded guarantee. If your piece doesn't meet your expectations, you can send it back within 30 days of receiving it. Once we've got the item back and confirmed it's in perfect condition (unworn), we'll issue a full refund.

Return shipping costs are your responsibility, and you'll need to email us proof of postage. Sale or free items can't be returned or exchanged. For offers with several products (e.g. a free bracelet with 10 charms), the whole bundle must be returned for a full refund.

Just contact us at contact@italiancharms.fr to get the return instructions. The piece must be sent back in its original condition.

Put your piece in protective packaging, attach the return label and send it off. As soon as we've received and checked the item, we'll process your refund.

Love our jewellery as much as we do? Then why not get paid for recommending it to the people around you! For all the details and to join our ambassador programme, head here: https://italiancharms.fr/pages/ambassadrice

We work with professionals who want to expand their range with original jewellery their customers love.

• Fast shipping and priority stock allocation
  
• Featured to our community
  
• Exclusive offers access

Find all the details on our dedicated resellers page.

We partner with shops that want to stock our creations. Just fill in our dedicated form and we'll get back to you quickly with next steps.

We love developing new ideas and chatting with inspiring creators. If you'd like to work with us, send your proposal straight to collab@italiancharms.fr

We'd love to hear from you! You can reach us at contact@italiancharms.fr